Guest journey | MyStay


After the reservation

Pre-arrival communication

Engage your guests with a welcome Text message and Email with offers they can use before they arrive.

Guest web

Lead guests to a page with all the useful information regarding their stay and with Smart catalogue showing all your services and offers.

Guest Directory

Answer all your guests’ questions before they even ask by digitalizing all FAQ questions

Guest preferences

MyStay will ask your guests about their needs and expectation, so you can create an unforgettable personalized experience for them.

Personalized Smart catalogue

Let your guests find what they desire and order it by one click with the help of their mobile device.

Digital Check-in

Reduce lines and increase the efficiency of your staff by allowing your guests to fill everything online: comfortably and in advance.

Light Kiosk

Add an option for your guests to check in and pick up their keys using the Self check-in Kiosk allowing for a completely contactless and automated reception.

Contactless payment

Enable your guest to pay online, even before the check-in. Or any other time you’ll choose.

Key management solutions

No need to rush guests to the reception – enable them to open the room all by themselves.


offers of activities and services

WiFi Landing Page

Show a selection of your best offers right after the guests connect to your WiFi.

Nearby points

Navigate your guests to the most popular places around your property with adjustable map with pins.

QR code promotion

The perfect interactive promotion that will increase your revenue during the stay. Just place them strategically around your hotel and wait for the magic to happen.

Automated messages

Connect with your guests automatically with text messages or emails, offering happy hours, spa, late checkout, or whatever you choose to.


Display activities and third party offers in a Smart Catalogue and boost your profit throughout the whole stay.

Light Kiosk

Guest lost their card or it stopped working? No problem! They can issue a spare one using the Light Kiosk.

Hotel Service Orders

Provide services easily with customizable catalogue content.

WhatsApp and Messenger

Answer your guests’ questions immediately by allowing them to chat with the reception.

In-room tablets

Provide a new level of comfort to hotel guests, while also strengthening in-stay upsell and increasing the revenue. With in-room tablets the whole Guest Directory including the smart Catalogue is available 24/7.


Make sure you keep up the good impression until the very end

Online Check-out

Let your guest check their final bill, pay it online, and even issue an invoice.

Light Kiosk

Add a Kiosk for a complete automated contactless check-out and key return.

Goodbye message

Show some love to your guests even after their check out, with automated messages allowing you to send them a questionnaire, loyalty programe info, discount for their next booking or even just a simple thank you note.

Are you interested? Schedule a call with our representative.

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