FAQ | MyStay

What is the length of the contract? What are the cancellation terms?

The contract is signed for an indefinite period, but at least for a period of 6 months. This does not apply to pilot cooperation, where it is possible to pilot MyStay for a shorter test time. The conditions of cancellation depend on the type of contract. Contact us for more information.


How long does it take to create a hotel profile?

After signing the contract, your profile is created within 24 hours.


How long does integration take? When can our guests start to use MyStay? 

Integration always depends on the type of PMS or KMS you are using, it can take several days or weeks.


How do we sign contracts?

We sign contracts online, including consent to T&C .


What is the cost of MyStay?

The price for MyStay services depends on the selected package. The price is calculated based on the size of the accommodation.

How much is the setup fee?

The price for setting up a profile depends on the selected MyStay service package. The fee is one-time.

How much is for integrations?

Fees depend on the type and type of integration. Please contact us here for more information.

How is MyStay paid for?

When signing the contract, you can choose whether you want to pay monthly, quarterly or annually. Then an invoice is sent to you and you can make the payment by bank transfer or Paypal.



Do I need any integration to use MyStay?

Integration on PMS or KMS is not absolutely necessary, but it provides complete automation of the systems and is more than recommended. If you do not want to integrate your PMS system on MyStay, it is possible to use manual data imports and exports.

What does one-way integration mean?

One-way integration means sending the necessary data from your PMS to MyStay – i.e. reservation number, arrival / departure date, reservation contact details, reservation name and surname, nationality, amount to be paid, room number and more. Two-way integration means sending data from your PMS to MyStay and sending data from MyStay to PMS – i.e. completed check-in data from forms, information about the payment made, information about ordering services, two-way integration kiosk, etc.


How will you get data our PMS?

Through integration with your property management system.


What integration do you provide?

Our integrations are available here. If you do not find your current or preferred system, do not hesitate to contact us. We are constantly connecting new systems.


Have a different question, or want to talk to us?

Contact us