FAQ

Contract

What is the cost of MyStay?

The cost for MyStay Standard version is 2 Euro/month/ room. Additional discounts can be given based on the length of the contract and the number of properties for chains. The MyStay Freemium version is for free.

How much is the setup fee?

There is no setup fee. You will be able to easily prepare your profile in less than 20 minutes. If you need any help, our team is available in online chat.

What is the length of the contract? What are the cancellation terms?

The contract may be canceled at any time

How much time will it take to create the hotel profile?

You will be able to easily prepare your profile in less than 20 minutes. If you need any help, our team is available in online chat.

How long does integration take? When can our guests start to use MyStay?

MyStay Standard can be integrated to the booking.com or some PMS (property management system). The length of integration can take from 2 minutes up to a few weeks - check availability with our team in online chat.

MyStay Freemium provides email integration. Please, see the manual.

https://www.google.com/url?q=http://help.gomystay.com/english-support/email-integration-how-to-get-mystay-into-your-system-and-to-your-guests&sa=D&ust=1555062053092000&usg=AFQjCNEX346q8NGyW-BEOy9c4ESkU8ltqg 

Features

How many different languages are supported?

We recommend starting with English as the widely-spoken language of travel. MyStay Standard includes language mutations of the system - Czech, Italian, Spanish, Germen and Slovakian. MyStay Freemium includes only English version of the system.

Can we add our own address pins to the map?

Of course. Adding address pins is a great way to introduce guests to your community and local partners.

Content

Who owns the profile data?

Each hotel remains the owner of the content of its profile.

Chat

How do we respond to chat messages?

MyStay provides integration to the FB Messenger function and to the WhatsApp. If your property is used to use this channel for communication with guests, you can easily switch this function in MyAdmin. Guest will find the icon for Messenger or WhatsApp on Property web guide.

MyAdmin

Do we have access to statistics? How can we track usage?

Reporting and usage statistics are tracked and available in real-time in the MyAdmin.

Does MyStay require additional software be installed at the front desk?

No, you don´t need to install any other software.

How should we promote MyStay to guests?

Use integrations or use the link of MyStay property web guide in your standard communication channels.

Orders

Where do placed orders go? How are they entered into the system?

Guest orders are listed in the MyAdmin system, where staff can track and modify status (PENDING, COMPLETED, CANCELED). The system also provides email notification to ensure prompt handling.

SMS

How do we send the SMS?

MyStay Standard can use the integration and send SMS automatically. MyStay Freemium does not contain sending SMSs.

Is there an additional per-SMS fee?

Each SMS costs 0,04 Euro. The monthly total depends on how many SMS you send to guests.

How many SMS can we send each month?

You can send an unlimited number of SMS. Each SMS is invoiced at a cost of 0,04 Euro.

Have a different question, or want to talk to us?

Have a different question, or want to talk to us?

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