4 minute read
The modern traveler is as connected as ever before. Today’s travelers turn to their mobile devices for inspiration, recommendations, reviews and more via social media, review sites, and OTAs.
With 76% of modern travelers considering their smartphone to be their most important travel companion, it is an unavoidable player within the guests’ travel experience that hoteliers should be devoting their attention to.
Guests want to engage with hotels with a click of a button at the palm of their hands. They want to learn where to go for a night out, make dinner reservations for two, order room service for their nights in, request extra towels, book spa treatments and send in reviews all in one place.
And that’s where MyStay comes in!
MyStay provides guests and hotels a seamless and effective means of communication all on their mobile devices. Starting right at the beginning even before the guests’ travel journey has begun, guests can get in touch with their hotels with our “Welcome SMS” feature. The digital journey continues with our easy and quick “Digital Check-In”, which can be done whenever and wherever.
One of the most beneficial features of MyStay when it comes to saving time for the reception is Digital Check-In, which turns out to be mutually beneficial for guests as well. 73% of guests want automated check-in and check-out via a mobile device.
And stay further connected with your guests throughout their stay, with MyStay’s features such as the WiFi landing page, Smart Catalogue for guests to find suggestions and tips about their destination, and, most importantly, catch bad reviews before they happen with Instant Messaging available for guests to connect with reception when a request or concern arises.
81% of potential guests use peer-to-peer review sites to influence their travel decisions, so ensuring your guests are comfortable and satisfied throughout their stay can make certain that good reviews shine and attract future guests.
For more interesting facts on who the modern traveler is and how MyStay can help accommodate these guests at your property, check out our infographic including data provided by BookingSuite, with whom MyStay is a partner.
Accommodating the modern traveler via digital technology is more important now than ever. Fortunately for you, MyStay makes it easy as the best solution for connecting with the modern tourist.
The data in this article is provided by BookingSuite, with whom MyStay is a partner.